You can leave a reservation request anytime, 24 hours a day. Call our toll free number: 1-888-TOT-DROP (1-888-878-3767) or locally 925-284-3999.
All reservations are made by leaving a message. Please request time in 15 minute increments. Minimum reservation is 1 hour. Maximum is 4 hour in a day. We'll call you back later the same day to confirm your reservation and answer any questions.
Your message should include:
• Child's first and last names.
• Child's age.
• Day and date you'd like to come (example: Wednesday the 7th.).
• Arrival time (in the quarter hours 9:00, 9:15, 9:30, 9:45, etc.).
• Pick up time (in the quarter hours 12:00, 12:15, 12:30, 12:45, etc.).
• Your phone number so that we can call and confirm. Please say your phone number TWICE, slowly and clearly!
Once you've left a request, please remember to check your own voicemail so you don't miss our confirmation call! If you request it and we confirm it, we will be holding a spot for your child. Of course, you can always cancel your spot and not be charged, as long as you call BEFORE your appointment begins.